I’ve been using whatsapp since 2011. I keep in touch with most of my family and friends on that app. I am a part of many groups as well. But to reach out to one person in that big group of 40 people, is a very long and tedious task.
• I have to click on the group name but not on the picture to see all the info.
• Scroll down to see all the members of the group.
• Search for the member you were looking to dm among those 40 others.
• Click on their name to open up a menu.
• Select the option ‘send message’ from the menu to reach out to them personally.
Helping whatsapp users reach out to the members of their group individually to chat about something mentioned in the group by reducing the number of steps it takes to complete the task.
This is part of a Daily UI challenge. The actual challenge is to create a chat app in under 24 hours. So, instead of creating a brand new chat app, I wanted to address a problem in one of the existing top chat applications.
Discover & Define
We need to do some kind of research before finding a solution to any problem if not we will either end up solving the wrong problem or we will break what is already working. So, I went ahead and started talking to some people.
In an ideal scenario with more time and more research done, I would start with sketching and and try to include users with some methods like ‘thinking aloud’ or ‘participatory design’. I used Keynote to build these wireframes. One of my favorite and easy tool to build wireframes.
I went back to the users i spoke to previously and tested these wireframes with them. After deciding it’s worth moving forweard, I went ahead and made high fidelity mockups with Sketch.
Outcomes & Learnings
I would have read ore about why Whatsapp didnot include that feature. Whether that was part of the feasibility matrix and was in the piepline.
I would have done some competitivie analysis to check if anyother messaging apps have a similar problem and how did they address it. Would be helpful in sketching phase.
To deliver the designs, we had to publish the hi-fi mockups on twitter with their hashtag within 24 hours. I managed to do that.
Whatsapp has released this feature with its recent update in 2019. Here are some screenshots from the actual app.